Shipping & Return

At our business, we prioritize your satisfaction every step of the way, including when it comes to shipping and returning your purchases. We understand that convenience and peace of mind are paramount, which is why we offer free shipping on all orders, ensuring that your coveted items arrive at your doorstep promptly and without any additional cost to you.

In case you have any question, please feel free to contact us at buyrhys@gmail.com. We will respond to you shortly. 

 

SHIPPING

When will I receive my order?

Orders containing items in-stock will be processed and shipped within 2 - 7 business days via DHL or FedEx.

If an item not be available in stock or needs customization, we will proceed with manufacturing right away. Kindly note that our manufacturing time frame currently stands at 7-14 days. 

 

 

RETURNS

RETURNING AN ONLINE ORDER

Nevertheless, if for whichever reason you are not satisfied with your purchase, we offer a 30-day time frame to return your items.         

 

The client must notify us of their intention to return within 30 days of receiving their order directly at buyrhys@gmail.com. 

 

PRODUCTS NOT ELIGIBLE FOR RETURN

In accordance with the rules of regulation of online commerce, the following items cannot be returned: 

  • Clothing & bags must be unworn with all the original labels attached.
  • Shoes with metal toe-caps installed by the client's request
  • Custom and MTO products
  • Any product which has been modified by the client's request
  • Any item which has been used, and therefore, cannot be resold

Kindly refer to the product descriptions before placing an order. Any items we have to return to you will also incur shipping costs.

  

THE RETURNED ITEM'S CONDITION

We can only accept the return of items in their original condition. All returns are inspected upon their arrival. We may have to reject a return should it present signs of wear or damage (e.g. wrinkled vamps, scratched soles, etc.). We will have to charge the costs associated with your shipment or deduct the damages from your refund. We highly recommend that you try the shoes on a carpet floor.

 

If the merchandise is not returned to us within 30 days according to above guidelines, it is considered a FINAL SALE.

 

SHIPPING COSTS RELATED TO RETURNS

Rhys Personal Tailor will not cover the return shipping costs, and doesn't provide return shipping labels.The freight must be pre-paid and for your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. The return authorization number must be clearly marked on the outside of the shipping carton (do not write or place any labels on the shoe boxes). We will not be responsible for packages that are lost or damaged when returned to us by a customer.

 

DEFECTIVE ITEMS

You must verify the conformity of the products at the time of delivery, preferably before trying on the shoes. If you believe that a product you received is defective, please notify us immediately at buyrhys@gmail.com , and indicate the problem (we recommend sending photos of the defective product). In most cases, we will need to inspect the items and arrange a prompt collection. After the inspection, we will contact you to offer an appropriate resolution. If the reported failure is deemed to be the result of wear, and/or the shoes have been worn, we cannot accept responsibility.

Please include a copy of the receipt and a note stating what would like us to do, exchange or refund.

All returns should be sent to:

 

Rhys Personal Tailor
Returns Department
3652 Elm Brook Dr
Broadview Heights OH 44147

 

EXCHANGES

Clients who wish to return an item for an exchange, shall notify us of their intention to exchange at buyrhys@gmail.com

We offer free exchanges of items exceeding a value of $300. Kindly note that we may have to request the separate payment to cover shipping expenses for exchanges containing complimentary gifts or items under $300.

All exchange items are subject to stock availability and price. We will inform you in the case that an item must be manufactured, as well as any outstanding payments in the event of exchanging for an item that is priced differently from your original order.

All exchange orders will benefit from a new tracking number, which will be provided via the email linked to your order.  

Kindly note that items returned without authorization will not be refunded or exchanged.

 

REFUNDS

We will issue your full refund for returned products via the same payment method used for the original purchase - as long as the products comply with all of the terms listed above. Processing time for your refund is 7-14 days after the confirmation receipt notification. We will deduct a $35 fee to cover the transportation costs. 

Since our inception in 2005 in Guangzhou, China, our business has been a beacon of excellence in the world of luxury goods. With a team of highly skilled artisans boasting years of experience, we have established ourselves as purveyors of exceptional products crafted from exotic leathers such as crocodile, ostrich, python, lizard, pearl fish, and more. Our dedication to quality and craftsmanship is unparalleled, evident in every meticulously crafted piece that bears our name.

At the heart of our success lies our commitment to sourcing the finest exotic leathers available. Through strategic partnerships and our own supply channels, we ensure access to premium materials while maintaining ethical and sustainable practices. This direct access to raw materials allows us to offer unparalleled quality at remarkably competitive prices, setting us apart in the market.

Beyond our commitment to quality and affordability, we take immense pride in our artisanal heritage. Each product that leaves our workshop is a testament to the expertise and passion of our artisans, who meticulously handcraft every detail to perfection. From the intricate patterns of crocodile leather to the velvety softness of ostrich, each piece showcases the timeless elegance and sophistication synonymous with our brand.

As we continue to grow and evolve, our mission remains steadfast: to provide unparalleled craftsmanship, exceptional quality, and unbeatable value to our customers. With our roots firmly planted in Guangzhou, China, we look forward to continuing our journey of crafting excellence and sharing our passion for luxury with the world.